SharkJumping

Ever used Davetv?

I'm downloading it now. It looks very Akimbo-like right now, which is a bad sign, but I'll check it out.

I don't advise the use of vongo.The service sucks. I had tech problems downloading it so I canceled after seven days .I made serveral emails and calls one of which was a cancel my subcription. Can you belive even though I never got to use the service after a week they would not refund my money.Most places let you have a trial period at least!My advice is don't wast your time on them.

Well, someone will get this right eventually... I wonder if it'll be an established player (Blockbuster, NetFlix, etc), or a startup.

What's DaveTV?

Vongo behaves like a virus. I was unhappy with the Vongo selection and then the application kept trying to check for updates every time I started the computer. There seemed to be no way to prevent this from happening. There also seemed to be no unistall option, so I stopped all Vongo related processes and deleted the Vongo directory. Now everytime I start up my computer, Vongo tries to reinstall itself. Ridiculous. I can't believe a service like this ignores basic software and user experience best practices. They better respond to my email request for help with better skill than evidenced by the writing of their website FAQs.

hey, if i only stumbled across your site earlier, i would have never signed up for this bogus vongo service. I'm waiting on the phone to cancel the service, Its about 1 hour after i've signed up. About the 20 minutes (so far) i've on hold trying to cancel this.

Looks like I will have to get a charge back, since there is no customer service there. It just keeps playing that stupid hold music. I been on hold for 4 and a half hours.

Boy this service sucks !!
No video control, bogs down the whole system with no way to stop. Starts up with computer with no way to disable, and no, I repeat no customer service. If you want to waste your money, this is a good way.

No one answers their phone..so I can not cancel. Tech problems galore, including no sound after downloading. I wish some started a class action against Starz/Vongo..I bet their is money to milk from their company.

I had no technical problems with Vongo. The content was a combination of old stuff, and pay-per-view for anything recent. They also raise a very high barrier to cancellation, rejecting any attempt to cancel except by phone, which leads to a 40+ minute wait on hold. Save your money and your time, don't do it.

, ask for Vongo customer service. The downside is you pay for the call, but I got through immediately, so it was worth it to me. With so many people having internet long distance, unlimited long distance on cell phones, etc. this may be the way to go.

Don't sign up. There are a couple good movies but its impossible to cancel.

We just cancelled vongo last night..I was on hold for over 30 minutes then when the guy found out I was cancelling all of a sudden he couldn't hear me. It was about 5 minutes of me saying hello then I would hear him say hello. My husband got on the other line and said as*&ole says hello - there was a giggle then all of a sudden they could hear me - what are they hopping for?? Do they think that people won't cancel if they think the phone cuts out?

I am glad I found this site, I was about to sign up with the service. Well if you guys cant find a way to uninstall, try using the orginal download, it will give you a repair or remove option. Worked for me. Good luck

Forget VONGO! The future in downloadable movies is at WWW.REELTIMETV.NET The site opens up Sept 12. Check out their demo and be amazed!

Vongo is like any video game or software's demo version: looks great on TV yet when you use it, it falls FAR short of expectation.

I installed it at 4:20 p.m. and I cancelled by subscription at 9:30 p.m. that same day.

Here're the problems I see:
1. Poor selection of movies
2. Unstable platform for the movie player (I couldn't fast forward and my movie crashed 1:05 minutes after I started)
3. Poorly trained customer service dept. They use an answering service, and even the rep that worked there are fed up with complaints from Vongo customers. The rep said, I can't believe they released this piece of crap without fully testing it.

In conclusion, Vongo is a model doomed for failure. I hate to the person running Vongo b/c if I'm the shareholder, I will make sure that his head would roll.

A much better service will be launching September 12th.

www.reeltimetv.net

a crappy URL, but they have purchased www.reeltime.com and that will probably be up before launch.

DVD-quality content, will soon have device to wirelessly transmit to TV set, etc. etc. Working on big content deals and have some signed. Keep an eye on it should be much better than Vongo.

Was wondering what is the number to cancel vongo? Ki m

Glad i found these reviews, i was about to install vongo. Thanks guys.

I'm another Vongo victim. They don't really care a lot about having customers. Customer service is not existant. Difficulty downloading the software. Difficulty using it. It EXTREMELY difficult to remove the software from your computer. It burrows into hidden files. Don't go near it.

ReelTimeTV stock (RLTR) closed Friday at 17 cents a share. I wonder what it will be after they launch on Sept 12th?

I've been using Vongo for 4 days now. Some observations:

1. As everyone has stated, the selection is simply not there yet. I'd have to guess that it's significantly better than when this service first came out -- I count a couple dozen movies I want to see right now -- but it isn't even CLOSE to netflix or blockbuster.

2. The video playback was initially jittery. I contacted customer service by email at 11:31am yesterday to see if they could help with the problem and received a response at 11:59am. A very detailed response at that, and one that DID solve my problem (has to do with my firewall as well as a DRM issue). Either I'm very lucky or email customer service has improved greatly. I haven't tried the phone number (because I don't intend to cancel yet) but here's hoping the phone support has improved as well.

3. I have had zero problems with installation, downloading or viewing (other than the fixable problem I just mentioned). Seems like the bugs in the interface have been worked out.

4. Downloads are very fast. I have a 6Mbps DSL line that gets 5.2Mbps in real-world usage. Vongo taps all the bandwidth, with download speeds stated to be 640kBps (or 5.12Mbps, just a hair under my max). People who complain about download times have to realize that movie files are large and they only go as fast as your internet pipe will allow. If you're getting downloads slower than your stated bandwidth, you probably need to contact your ISP or Vongo for a solution.

I'm fairly satisfied for now. $9.99 for unlimited downloads is a pretty good deal. I'm planning to go with it for a couple months, at least until I tap all the movies I want to see there.

Does anyone know where the movies files are stored on my pc? I don't like the idea of having files hidden from me.

kit: 2 cents?

WWW.REELTIMETV.NET sucks. worst movie selection ever. website looks like it was made by a middle school student from Russia.

Looks like HP is loading Vongo on all HP and Compaq laptops. I usually configure my systems with limited user accounts and an Admin account. I was able to uninstall Vongo from the Admin account and then started building user (limited) accounts. Even though Vongo wss removed it still tries to install on these accounts and will not finish properly.

if u want to cancel vongo call 1-877-VONGO21, long waiting times because their
to cheap to hire more people to take calls and their is a free trial

if u want to cancel vongo call 1-877-VONGO21, long waiting times because their
to cheap to hire more people to take calls and their is a free trial

movies files are stored in local disk/program files/vongo/data

They've apparently gotten better about cancelling accounts. Took me 2 minutes and 27 seconds.

I just called to cancel Vongo and got throught right away. The rep was very nice and got confirmation email in 3 minutes. I cancelled because movie was choppy.

Trojans and spam are being sent to a unique email address that I created exclusively for Vongo.

That email address has never been provided to anyone other than Vongo.

Either the Vongo database has been hacked or their company sold my email address to spammers who are engaged in fraudulent activity. Either way, I am very unhappy that they have put my system at risk.

Beware this service.

I believe Vongo is fraud. I subscribed to their service about 4 hours back. Firstly, they don't have any collection worth watching, then their crappy software, is in no way compatible with Windows Vista, or even XP Professional. It seems to me that they hired free software developers to develop their product.

I somewhat downloaded 2 movies, but couldn't watch any one of them, due to Windows security issues, and their unstable software.

If you've already seen their website, which is another pain in the neck, they don't have any sort of customer service. There's no way you could contact them before using the "Cancel service" option from their software. I still haven't been able to contact them, but if they charge me $10.85 for keeping the subscription for 4 hours (when I had one month free), I'll dispute that charge, and block that fraudulent company from posting any more charges in the future. I'd one free month of subscription, but I'm done with them in 4 hours. I wish I could gather a huge group of people who were affected by this company, and file a class action lawsuit.

Netflix and Blockbuster movie services are a lot better. I recommend you spend a few extra dollars, to use other services than get exploited by fraudulent Vongo.

So I really wish I had found this website before trying vongo. It came preinstalled with the compaq laptop I purchased. I decided to try it and found that most of their movies were old, or ones I could watch on HBO/Showtime On Demand. I was hoping for more of an independent film collection. I didn't even get to watch more than a minute of the one movie I attempted to download (I attempted to play it while it was still downloading which vongo says that you can) because once it finished downloading it said I needed a valid license to view it. I went to the ask Vongo site and followed the instructions for getting the "license" but to no avail. This sucked, even with the 14 free trial that I used for 2 days, I still had to pay $2.99 for the movie I didn't even get to watch. Now I have to figure out a way to get it off my pc, which everyone is saying will be near impossible.

This is a great service. The content isn't always the latest but this is a Great Service. Have tried to download movie with GUBA it takes forever and the same with AOL. Vongo is fast and you can watch the movie minutes after it starts. This service is incredible. We don't subscribe to Cable. WE use Vongo and watch our favorite shows on ABC streams, CBS streams and NBC streams. Vongo is worth it and the software is improving. Don't listen to the negative comments here.

DON'T BELIEVE THE VONGO HYPE. They will charge even though the service is FREE for 14 days! I cancelled in 3 hours! The selection is simply not there... They tout movies like "Gone in 60 Seconds" or Enemy of the state as PPV movies that you pay an extra $4 for!!! These movies are from 2000 era and before, yet this is as new of a movie that they offer and they charge an additional charge on top of the traditional fee. The download times don't take 30 seconds on a high speed as claimed more like 1 hour per movie with issues on download. I would advise this site only to those who like movies 1995 PRE and don't have a walmart close by that they can pick these moveies up for a $1.99 each. I can download better movies at ANY P2P network. Hollywood seriously??? Is this the best answer you have to piracy concers?

Warning! You will NOT be able to completely uninstall Vongo once loaded! It will sit there trying to initialize over and over and over everytime you start up windows.....it's rediculous. Who ever wrote this software should be beaten and shot.

I recently decided to try VONGO. I signed up with the free 14 day trial, and tried to begin downloading movies. After a myriad of problems with the software, and many a call to customer service, I finally got the first movie to start downloading. VONGO's speed test said my connection was around 800 kbps, but the download speed never topped 120. After about 45 minutes of waiting, it said I could start watching. Hardly the ‘watch now’ advertised, or even the ‘begin watching in about 10 minutes’ that it says on their site. The movie quality was decent, but the player interface was hard to use, and lacking in features. There was a play, pause, fast forward/rewind, and a previous/next button. There were no options such as subtitles, color adjustment, etc. The selection of movies was very poor, and there were few new movies. On the one of the 14th day, I cancelled my membership, and looked at my billing history. I found out that I had been billed on the day I signed up. I called customer service, and talked with a rep for around half an hour. He repeatedly cited the 15 page license agreement, and said that my 14 days expired at exactly 336 hours after I had signed up, and not on the end of the 14th day. Finally, he told me that he had no power to give me a refund, but that he would send me to an automated system that I could leave a message on, and someone would contact me by phone or email in the next 72 hours.

At $10.71, it’s cheap as lessons go, but I’d advise anyone considering trying VONGO to try something else. Wish I had seen this article first.

I just signed up blindly, then 10 minutes later canceled. I didn't even find one single movie I wanted to download. I had to cancel on the phone, which wasn't too bad. I just hope I don't get charged.

my sister works for vongo and i’m planning to follow her. i believe i’ll be part of the marketing and development team. comments and suggestions are welcome. i will also try to answer most of your inquiries, as all of our computers have vongo system access.

my sister works for vongo and i’m planning to follow her. i believe i’ll be part of the marketing and development team. comments and suggestions are welcome. i will also try to answer most of your inquiries, as all of our computers have vongo system access.

What we need to do is stop using any cable company that has stars who is also vongo until they close vongo. If enough people will do this it will send the best message we can. Just talking here does not fix anything. So get off your back sides and do something.

What we need to do is stop using any cable company that has stars who is also vongo until they close vongo. If enough people will do this it will send the best message we can. Just talking here does not fix anything. So get off your back sides and do something.

I tried Vongo today and was very disappointed in the movie selection and quality. But what's worse is I was supposed to have a 14 day free trial. I was billed, and not only once, but 8 times. Yes, 8 times. I have no phone number to call anyone to talk to, the only way is to send a request for them to respond to you by email. I cancelled my account within a few hours using the website, but what am I to do about the money? They charged me almost $100 and I watched one movie. I would go to jail if I tried something like that. Do not use vongo.

philip,

vongo toll free # is i-. verify with them if the "charges" on your credit card is just authorization or settlement. authorization is just an automatic "holding" of the fund should the free trial expires and you didn't cancel, settlement would be when it is really billed to your credit card. i can check that myself but i need to know some info like username and email, so you better contact them to verify (ask for the authorization code and transaction ref number so you can verify this with your bank.

i just called vongo to disconnect the service and it took about 5 mins to get the confirmation of the cancellation..

I had to file a BBB complaint against them. They are the single most horrid company I have ever seen.

File one too, it is online. Let the company know the real deal.

be careful using this service. there is no contact information on the website if you want to cancel. on further discovery it turns out vongo is owned by a huge hollywood corporation that has absolutely no contact information on their website either. hmmmm... I'm very sceptical of companies that don't provide contact info - it's shady business practice. So I'm in australia on a 3 month vacation and it turns out i can't use the service outside of the US. I can't find out how to cancel my account. Any help would be appreciated.

I subscribed to Free trail for Vongo, they charged me imediatly, and now I have 5 months trying to unsubscribe from their service, and they still charge me mounthly.
I call this internet fraud, beware!

Thank you so much for the people above posting Vongo's Customer Service #-I had major issues trying to cancel via the Vongo program as it kept giving me errors. Luckily I found this site which listed the #. I will never download this horrible program again. Vongo is worthless!

lookds like the general concensus is a big no-go for vongo. but out of technical curiosity i installed it and downloaded a few movies. the quality of the movies seemed allright using a 720p (or 720i? i forget) 32" tv, but i suspect quality varies from movie to movie, and i was downloading relatively new ones. i have yet to uninstall, or cancel, but i plan to do so soon, if not for the compaints here, then for the lack of selection. not counting PPV movies, i fount only 4-5 movies that interested me, which isnt enough to justify a 10$ charge per month. :(

I just got vongo. DOwnloading is slow...
selection- not many and the movies have expiration dates!
Now get this: they have no star trek not even 60s they hardly anything. I could get more videos from guba.com than them. and its free...

Also there is supposed to be a live video feed from stars. Dont see that in their software.

Im going to cancel as soon as this download completes which is way too slow. I plan to ask the ftc about this company and see what they say about this bull sheet service. Im contacting my bank to tell them to not accept any billing from vongo and Im going to expose them with a web page custom taylored to their crappy service so more people know.

I agree...Vongo won't let you cancel and doesn't make it easy! Movies are too hard and take too long to download! Not enough good ones, anyway.

i need help from anyone who can.
the last upgrade to vongo seems to have broken my installation and now i can't run vongo at all and don't have any idea what to do and don't have a phone numeber or url to ask someone
Please help.....
Sid..........

I canceled this service by sending two emails to vongo's customer service site. They still kept billing me. Finding the number to call customer service on their website is impossible.

I canceled earlier this month but they charged my credit card again. I emailed customer service and forwarded them a copy of my cancellation along with a request for a refund, but they haven't responded to me. I just filed a complaint with the Better Business Bureau to get my money back.

anybody who can help me about vongo's contact#. I was able to delete their program, unfortunately, i was not able to cancel my subscription...thanks.

Once I got it working good, I am quite happy with vongo. the quality seems to have improved, as well as the selection, I don't have cable so this works great for me at 10 bucks a month.

Some of the quality issues people have are probably due to either slow computers, or computers bogged down with other programs / bloatware (symantec etc.)

If I am watching and downloading a movie I get occasional hiccups, but if the movie is fully downloaded they play smooth.

I agree it's pretty weak they don't have a traditional uninstaller. Leading some to just delete the vongo folder, leaving other parts of the software still functioning.

If you want to remove the software go to vongo.com download the installer, run it and you will have the option to uninstall.

vongo toll free # is i-

My situation with Vongo has been nothing of terrible! signed up for the free trail then I wanted to cancel due to very very poor customer service I could'nt get to
a hold of anyone. charged me for the last 5 months but now thanks to Aussieben I have a contact #.
DO NOT SUBSCRIBE TO THIS FRAUDULENT SERVICE.

I've found Vongo interface ok. Many people may not realise that you can start watching movies before they finish downloading.

The movie selection is a big downer. I seem to find it hard to find something I want to watch. Its also difficult to search. Grouping Sci-fi and horror together is not a good idea. Also where is the fantasy catagory.

Good luck trying to uninstall it.

evrebody must suit this estupid co. They take your money very easy, but when you want any service from them they hide. They already took my money from the bank and i can't see any movie cause its very hard to do it.call you bank immediately if you don't receive any help from vongo.

I just called Vongo to cancel. Surprisingly, it took less than a minute to cancel. Of course, they tried to talk me out of it but as soon as I said the movie selection was old as dirt...they cancelled.

Thanks to your site I was able to contact and cancel vongo within minutes. They treid to talk me out of it, but when I told them the system requirements crashed my computer they relented.Beware of the system, they cause havoc and hundreds of dollars later I am vongo free.

Dont believe on this comments. Vongo customer reps are so friendly they even helped me with a Non-Vongo issue and even resolved it within 20 mins.

Dont believe on this comments. Vongo customer reps are so friendly they even helped me with a Non-Vongo issue and even resolved it within 20 mins.

vongo have the Best Customerservice representatives!!! So helpful most specially RYAN... he helped me in all the technical problems...

Don't blame the Vongo customer reps if they cannot refund your money, they only work for the company and they are doing what they are told to... they are so friendly and they will try their best to help you in any way possible.

The application is complicated but if your computer is capable of anything the application will work perfect. Customer reps are so amazing they can even handle a non-vongo issue. They are so friendly, polite and understandable other than the representatives I talked to before.

- L Swain

I had Vongo for about 6 months. I had no problems during install and the movies downloaded nice and quick. THe play back quality was good. Better for some movies than others, but overall more than acceptable. THe problem with Vongo is simply the movie selection. 80% of the movies are pure crap straight to video releases or old-ass "classics" that I have no interest in seeing. Once in a while a good movie will show up that I haven't seen in a while and will check it out. THey DO have a lot of good new releases that I would want to see but guess what?...They charge you a pay per view fee for them. Apparently my $10.00 a month is not enough to actually get you consistant quality films, let alone any new releases. Another thing that made no sense to me was that one day a film would be available to view for free with membership, then suddenly there would be a pay per view fee attached to it the next time you came across it. It's almost as if the folks over at Vongo would take notice of what people were watching most and then try to get new viewers to pay for it. How fuckin cheap and sleazy. They do offer a free stream of the Starz channel, but if one of the movies on Starz is a pay per view movie then you cant watch it...unless you pay for it. THe stream is crap anyways. Way too choppy with a lot of artifcating. Vongo made it conveniently inconvenient to cancel your subscription online. The 1-877-Vongo21 # is what I called to cancel and I was in and out in under 5 minutes. I may consider Vongo in the future but they need to really reconsider their business model and who they are trying to market for. I saw some good movies for a relatively cheap price, but the selection was just too sparse to warrant my money each month. Overall, I give the whole experience a 6. Technically I give it a 9. Selection wise, a 2. Enjoy.

I want to give my deepest appreciation to Totitz because he fuckin helped me with my Vongo problem. Kudos to you MAN!

hey thanks for taking the time for the review, i build and fix computers and also consult people on programs and new stuff.. i myself was in the warez scene for years but quit because now i make money and feel i need to give back, BUT my problem with this is that you cant choose to copy the data to your harddrive, it should be a choice. (tho i dont know much about this as this has showed me that i shouldnt waste my money)i understand if they let you download it as .Mpg or if its divx or xvid then you could burn copys and do what u will, if your totaly greedy then u could sell the movies and i could see kids in school doing this, but even when i was in the "scene" i would never sell anything as its wrong, just burn it for free, then buy it if you use it alot or in this case like the movie.

anyways they should just incode it have a player that will decode and play the vids, shure it will be cracked and u could turn it into divx but most people wouldnt know how to..

plus what the heck are they going to do when all movies are out in high def? you cant streem or even temp the file thats 25 - 50 gigs it would take too long for most people even at 10Mbit i would still not wait as im paying.

sorry for the long post and thanks for the review, maby some of us should start our own service, whos a programmer? i do hardwear i am too SLD (cant spell, sorry) to program but ill do the mainframe/server and OC line ;) (and it will all be leagle dont worry, i dont pirate anymore)

anyways thanks!
masta-

Vongo s/w works like a virus! It screwed up my computer and I had trouble removing it. I called vongo 1-877-vongo21 and they were actually quite speedy in helping me fix it. Here's what you do - go to
http://support.microsoft.com/kb/290301 and download the windows installer cleanup utility package - it's about in the middle of the page. Run it, then go to Start, Programs, Windows Installer Cleanup Utility - open it up - scroll down to VONGO - highlight it and REMOVE it. It worked and the problem was resolved!

I would like to terminate my subscription with vongo effective immediately.

It is now the third time I have attempted to cancel my vongo account. The first time I was told it could only be cancelled over the phone, not on line. The second time I was promised a cancellation after refusing a zillion offers to keep the service. This time I once again told the rep ( this time I was smart enough to take his name and tell him I was recording the call) and even then I was offered a zillion plus reasons not to cancel. I finally got ill enough to ask for a supervisor and after being on hold was told that it was the weekend and no supervisors are available. @hen I asket point blank if he was telling me that no supervisors worked on the weekend, he keep offering for me to call back on a weekday. This carries customer service into a whle new level. Are they training their people to lie to keep from "bothering" the supervisors. I will post again to see if the service is cancelled this time.

suckered or screwed!!!...I can not even access my account on vongo. When I call the phone number I get "welcome to hawaiian airlines" or a beep or voice mail that says this person does not subscribe to this service. I tried many times to cancel the service and have not been able to get anywhere. Apparently it is going to take a trip to the bank to cancel my card. This is the worst service I have seen in awhile. Too bad I
didn't see this site before now. It would have saved me alot of trouble.

Is there an email address for Vongo? Because every time I try to call, I either get put on hold, or I can't understand them. I canceled my subscription, only to find that they charged me $30 on "accident". How do you get your account number?

Now to cancel, you have to go into the program, My account--Account Type--Cancel.

They make you answer 4 questions and then you are DONE.

There is no phone number to call. 1-877 VONGO-21 doesn't work anymore.

I have had no customer service problems or computer problems with vongo after a successful initial installation. The picture on my laptop is excellent. i have had infrequent jerkiness on my laptop with a wireless modem, and I look forward to an improved selection of movies.

I just got off the phone with a Vongo rep. I tried to cancel online before the trial period and thought it worked. Then a month later I see the charge on my bank account. I looked for a contact number online and for those who have read it, it snottily referred me to do it online under "My Account". I got Vongo's number from my bank and called them just to get someone say that they wouldn't refund the charges just because the online cancellation didn't work. Oh, but I can "enjoy the service" until the membership expires. If I enjoyed it in the first place, I wouln't have canceled!

I am totally disgusted by this Vongo service. First, I downloaded it and I couldn't watch even a single movie. It kept on having technical issues. So I said forget it, and looked for help on how to cancel. Their help system sucks! Anyhow, I figured it out and canceled it using their UI. It said that my service is canceled but no email was sent to me telling me that the action was taken. After that they charged me 10 bucks! I was pissed off so I called their customer support, the mexican lady basically told me to shove it and that they wouldn't refund my money because I couldn't fax them the email that I canceled the service. Also, their computers were "conveniently" down so they couldn't look up my records. So my advice to everyone "DON'T USE VONGO! IT !^&*#)@ SUCKS!"

reading this thread, i can see how people can be so quick to bad mouth a service when things don't go their way. my family enjoys VONGO and the service they provide. sure, there are some technical problems that you might experience but you just have to call them and they will do their best to help you out. ive done this twice and they have been so patient with me. also, the number still works. that is the number i tried and i got to talk to them immediately! i for one really appreciate them helping me fix the problem ive experienced. admit it, they are polite and nice! also i did have a problem with movie selection and that is why i tried doing the advance search (mentioned by an agent, cannot remember his name though) so that all movies will be in front of me and guess what, there are lots of neat movies there! if you are not sure how vongo works, call them up first!

Just canceled. Movie selection sucked and I already get it with my cable subscription...

canceled me cause,no more bank accout, moving.

Canceled due to after clicking on "Download Movie" > "Download Now" timed out and said I was "Not Online" tried 4 to 5 times. Unist and Reinst turned off all firewalls still nothing. Canceled by going to "my account" in program as stated in post above. Boom.

I had none of the bad install and stability experiences most here are griping. It did ask me to update DRM software from Microsoft site and all was good after.

Software is sleak and easy to navigate. Movie choice is limited but I think they only provide movies they are showing on Starz at any given time period. Some movies are VHS quality and don't look that good on my 52" 1080p LCD screen but on laptop I don't see quality issues. Starz stream is not very high quality.
Downloads are fast and scheduling function works well. I haven't seen anything better than Vongo yet. I love the ability to preview movies before watching - nicely done. I would pay $20/mo for high definition content and wider choice.

I am tempted to cancel, the service is ok, i've watched a lot of movies, but tonight when I try to download any movie it simply quits downloading after a split second. I want to watch the movies tonight, not wait until they answer my e-mail. Support could be quicker, as most of us consumers are impatient.

Vongo's toll free number is and the email address is

If you want to cancel account please do call CSRs. Vongo is not cancelling the account through the email request...
This is for account authentication and assistance.

Vongo do have the best and most polite customer service reps...

I really have a great time watching DVD quality movies from Vongo.

And guess what they can solve all the technical problems that I had encountered before... Now I may say it's smooth sailing downloading and watching movies...

Thanks for the Tech Supports. And to name few Rosana, Ryan, Eleazar, Rizalinda, Philip, Rodnell and April...

Keep it up guys!!!! YOU all wonderful...

"We're sorry.
We're experiencing high volumes of traffic, please check back later."

On Sunday, 7/29/07 at 6:30pm...

And there's a logo, and the text... 'chose now, watch now'.

Nermi

ok, does anyone have the number to vongo? see, I switched from a pc to a mac and now am finding it impossible to cancel it. If you go to the vongo website on a mac, you get a message telling you that OS X isnt compatible with vongo, and it doesnt let you do anything else. no contact options, nothing. This really sucks, cause they just charged me for the service that i cant use(and cant even contact them to cancel!) I have no pc's in my house anymore and I have no friends who are windows users, so I have no way of going to another computer. please help!

(877 VONGO 21) its true that customer support sucks... its based out of Philippines... i am happy with movie quality when i plug in to 22" widescreen external monitor from laptop... stored movies are fun to watch on a train or air trip... its worth using the service if u watch atleast 10 movies a month or 2+ movies a week... i dont so confused if i should keep it or use some other service... but i m too lazy to go to blockbuster or wait for mail and netflix doesnt have better download option yet (like unlimited downloading) it has restriction per hours or something stupid... so i will keep it..

please discontinue my subscription as my computer signals it doesn't run fast enough to show the movies

I dident like it the first time so I canceled my membership. rejoined because I wanted to watch more movie on my tv. I got vongo. (I got s video & earphone jack one end & at the other end RCA ) I hooked it up to my RCA jack on my VCR. & Man Great quality on my tv. I Cord up my wall to my tv. down loading can be very slow RRRRRRRRRR 3 to 6 hours to down load

Why call customer service to cancel. Just loging and go to settings, open the account type tab. Click the CANCEL SERVICE button. This has been there since day one.

I've researched this company in a very difficult attempt to cancel my service. It is Kenny G. and Company, 6637 S. Virginia St. Neno, Nevada 89511 The are code has changed so the number is now

VONGO: (View once n go) If you think that $9.99 per month will keep you entertain for a month, think again. Most of the fairly new/good movies, the one you want to see, are PPV (pay per view) $.99 to $3.99 for 24 hours; I will say $3.99 most of them, the ones you can watch for free with your $9.99 subscription are very old, 40 years old some of them. For $10 dollars I rent 10 good ones at my local supermarket store.

I was able to cancel online
took me 30 minutes to do so.

I could not download any movies finally tried to cancel it.I was able to cancel online
took me a while.

I tried to PPV download 4 movies but they all gave me an error and I could't get them. I was still charged for them though. I called (1-877-vongo21) at 9am and got through within a few minutes. They said that they could not immediately reverse the charges and would have to send a request or something to management. The same thing happened when I told them to cancel my account. They told me it will be a week until I hear about reversing the charges or cancelling my account.

I do signed up for the trail service of vongo. What a piece of $%^$, canceled the account using their program 2 days before the trail ended.... or so I thought. Come to see on my statements there's 2 charges for vongo service after that date, and they refuse to refund my $ when they can clearly see I've not used the service in months. the Proprietary viewer is junk, and the selection of movies is terrible. Save yourself the headache and stay away from this service.

just want to comment.. to those who are complaining about being charged on their free trial, think again. I thought about it before and I called them to verify this. it is not an actual charge. stop insisting that Vongo is fraud because it isn't. almost every online transaction needs authorization and that's what Vongo needs. don't overreact, contact your bank first!

yes, while online transactions need authorization, it shouldn't ACTUALLY charge your account until the "free trial" period has ended. Its ludicrous to call something a free trial and charge credit cards before the trial ends. I think THAT might be what people are alluding to. It's not an overreaction, and companies are required to tell you if they are going to charge your account at all, even if it is just a pre-authorization charge, which usually only exists on one time services like hotel rooms and gasoline pay at the pump services where the amount you are charging is unknown. with a service like vongo, it is a guaranteed service charge that is charged monthly, so there shouldn't be an issue with charging as you go.

Thanks to all of you for posting the 1-877-vongo21 number. I signed up for the free trial back in July and within 3 days I knew it was something I would not use. So I cancelled my account and deleted the software. Never though anything else of it. Until yesterday I noticed that I had been charged...Now 4 times. So of course there is not a phone number to call them on their site but thanks to you guys I calle and should have a full credit back on my card.

hi to kokey......bagod......phillip....dang....hi to al vongo reps.....

I just want to clarify everything about the Vongo. Vongo is truly remarkably wonderful and good service. I've been using vongo since last year and the experience is really awesome. Even the customer service representative are very polite, professional and highly technical. I salute you vongo peeps for being not a good reps but for being so patience with your customer all the time. Just dont mind those people who's trhowing bad words on you guys. They just dont understand how to use the service correctly. They only listen to their self not to the situation that they have. Good Luck guys!

vongo is a fraud! watch about it. I subscribed with the a free trila and then they keep charging me for no reason! I contacted my creditr card company and ask them to block their access.. if any one wnat to go ahead and and file a class action lawsuit, I would definitly be with him.

I'm glad I found this site...I was about to download Vongo but it kind of freaked me out that you can't browse the selection of movies until you sign up for the service. It was too fishy for me so I decided to find some online reviews. I'm glad I did.