8X8 VOIP Review: Total Disaster
When I started Donnerwood 9 months ago, I definitely was on the VOIP bandwagon. I did my research, looked for small office solutions and went with the 8X8 solution since it seemed to offer the right mix of up front costs, monthly costs, and overall features. To be blunt, it has been a total disaster for every month we have had the system. Our CTO JP has had a hilarious time with this choice, constantly switching the phone system between our DSL line and our T-1 line in order to reduce the load, re-configuring the firewall, and downloading every patch in existence, all to no avail. Multiple times a month I have callers ask if I can call them back on another line since this one cuts in and out - and conference calls are a joke, lasting a few minutes before we switch to Skype. The end result is that all of our calls take place on our personal cell phones while we wait to move to new offices where we will use a combination of old fashion analog lines and Skype to speak to others. There may be other good 8 x 8 experiences, but after a hell of a lot of effort, we have not had one of them. Buy something else.
I am a rep for NexBoom, but I was a customer first. Our services are mostly for residential...and I have had no problems so far with the quality of the service. I hope that your experience does not keep you from using VoIP. I have saved at least $40 a month on just my home phone bill. If you make any long distance calls it is well worth the money. What am I saying, the features alone on a regular bell service is more than $25 a month. Don't give up on all VoIP providers!! The technology is GREAT and I believe that we all will switch, but most of the companies are focusing on Quanity of Customers instead of Quality of the product.
Posted by: | January 11, 2006 at 12:30 PM